Ensuring the safety of our participants and staff is paramount at The Mountain Tribe. We understand the inherent risks associated with outdoor activities and are committed to maintaining robust risk management practices to mitigate these risks effectively.
STAFFS
Our staffs at The Mountain Tribe are highly qualified and experienced outdoor professionals. Before joining our team, they undergo rigorous training and must meet our minimum outdoor qualifications. These qualifications encompass wilderness first aid, technical skills such as rope work and navigation, facilitation, and group management. Additionally, our staffs receive ongoing training in risk management and decision-making processes to ensure they can effectively assess and address potential hazards in the field.
RISK ASSESSMENT
Prior to any activity, our operational staff conducts thorough risk assessments for each land or water-based adventure. These assessments involve identifying potential hazards and risks, evaluating their likelihood and severity, and implementing appropriate control measures to mitigate them. Our risk assessments are not static; they are reviewed regularly to account for changing conditions and feedback from previous outings. This dynamic approach ensures that our activities remain as safe as possible while still providing an adventurous experience for our participants.
DOCUMENTATION
We maintain comprehensive documentation to support our risk management efforts. This includes safety rules and procedures, risk assessments for each activity, incident management protocols, and periodic safety memos and notices. By documenting our safety protocols and procedures, we ensure that all staff members are informed and equipped to uphold our safety standards consistently.
TRAINING & COMMUNICATION
At The Mountain Tribe, we believe that safety is a collective responsibility. We prioritize ongoing training and communication to empower our staff members to make informed decisions in the field. Through formal training sessions, informal discussions, and regular meetings, we foster a culture of safety where everyone is encouraged to share their insights and concerns openly.
CONTINUOUS IMPROVEMENT
We are committed to continuous improvement in our risk management practices. By soliciting feedback from participants, staff, and external experts, we identify areas for enhancement and implement changes accordingly. Our goal is to constantly refine our processes to ensure the highest level of safety for everyone involved in our outdoor adventures.
By prioritizing risk management and safety, The Mountain Tribe strives to provide unforgettable outdoor experiences while minimizing potential risks. Our dedicated team, comprehensive protocols, and commitment to continuous improvement ensure that every adventure with us is both thrilling and safe.
Child Protection Policy in line with VACR Guidelines
At The Mountain Tribe, we are dedicated to ensuring the safety, well-being, and protection of all children participating in our programs, in accordance with the guidelines set forth by the Viet Nam Association for Child Rights (VACR).
Principles:
- Best Interests: We prioritize children’s well-being in all decisions.
- Non-Discrimination: We ensure equal access for all children.
- Participation: We respect children’s right to participate in decisions.
- Protection: We prevent and protect children from all forms of harm.
- Accountability: We hold ourselves accountable for policy implementation.
Key Components:
- Staff Screening and Training: All staff undergo thorough screening and receive regular child protection training.
- Code of Conduct: We enforce a clear code of conduct emphasizing respect and professionalism.
- Reporting Mechanisms: Confidential reporting is in place for all stakeholders.
- Response and Support: Immediate support is provided to children in need, collaborating with relevant authorities.
- Awareness and Education: We conduct regular awareness activities and empower children with knowledge.
Continuous Monitoring and Evaluation:
We continuously monitor and evaluate our Child Protection Policy and practices to identify areas for improvement and ensure compliance with VACR guidelines and legal requirements. Feedback from children, families, staff, and external stakeholders is actively sought and integrated into our policies and procedures.
By adhering to our Child Protection Policy and collaborating with children, families, communities, and relevant authorities, The Mountain Tribe is committed to creating a safe, supportive, and inclusive environment where all children can thrive and fulfill their potential.
National Standards (TCVN): Our Commitment to Certified Equipment
We ensure that all our equipment is in full compliance with Vietnamese National Standards (TCVN) and relevant European Norms (EN) to guarantee optimal performance, durability, and most importantly—participant safety.
Climbing Equipment – Certified for Adventure Activities
- TCVN 13323:2021 / BS EN 12270:2013 – Belay Devices: Safety Requirements and Test Methods
- TCVN 13324:2021 / BS EN 12275:2013 – Connectors (Carabiners): Safety Requirements
- TCVN 13325:2021 / BS EN 12276:2013 – Friction Anchors: Safety Requirements and Test Methods
- TCVN 13326:2021 / BS EN 12277:2015 – Harnesses: Safety Requirements and Test Methods
- TCVN 13327:2021 / BS EN 12278:2007 – Pulleys: Safety Requirements
- TCVN 13328:2021 / BS EN 12492:2012 – Mountaineering Helmets: Safety Requirements and Test Methods
Water Activities – Life Jackets That Meet Safety Regulations
- TCVN 7282:2008 – Life Jackets: Buoyancy, Durability, and Youth Suitability
All our water-based programs, including kayaking and bamboo rafting, use certified life jackets designed specifically for children and teens.
First Aid Kits – Always Present, Always Prepared
- Circular No. 19/2016/TT-BYT – First aid kits are carried by each group, equipped according to medical standards and accompanied by trained staff certified in emergency response.